Refund & Appointment Cancellation Policy – EC ELEVATE

Last updated: December 10, 2025

 Coaching, kinesiology, Massage therapy, Nutrition consulting sessions

 

Non-returnable Items

The following items cannot be returned or refunded:

  • Online courses, Digital products or downloadable content

  • Gift cards

1. Appointment Cancellations

I respect your time and ask that you respect mine. To maintain fairness and availability for all clients:

  • Cancellations made at least 24 hours before the session are not charged and may be rescheduled or refunded.

  • Cancellations made within 24 hours of the scheduled session are non-refundable and will be charged in full.

  • No-shows are considered a late cancellation and are non-refundable.

2. Rescheduling

  • You may reschedule your session up to 24 hours in advance at no additional cost.

  • Rescheduling requests made within 24 hours will be treated as a cancellation and will result in the session fee being forfeited.

3. Refunds

Refunds apply only to prepaid sessions or packages:

  • Sessions canceled with 24+ hours notice are eligible for a full refund to the original payment method.

  • Missed sessions, late cancellations, and no-shows are not eligible for refunds.

  • Package or program refunds are evaluated case-by-case and may be prorated based on sessions already completed.

4. Deposits & Payments

  • Any non-refundable deposits paid to secure long-term coaching programs or consulting engagements are not eligible for refund, regardless of cancellation time.

  • Full payment for single sessions is required before the session begins.

5. Emergency Exceptions

I understand that emergencies happen.
If you experience an unexpected situation (illness, urgent matter, etc.), please contact me as soon as possible. At my discretion, the cancellation fee may be waived.

6. How to Cancel or Reschedule

To cancel or reschedule your session, please contact:

Email:  emma@ecelevate.org

Phone: 403 918 7204